Returns
We gladly accept returns on non-sale and non-demo items in the original packaging and new condition within 30 days of receipt of your order for refund or exchange. We do not accept the return of sale items except boots, which must be in the original packaging and in new condition within 14 days (from the day you receive it to the day you turn it over to a shipper), for refund or exchange.
Boots: Boots: Non-sale and non-demo boots can be returned within 30 days for refund, provided that they have not been used or heat-molded and are in new condition. Sale and demo boots must be returned within 14 days in order to receive refund and must not have been heat-molded. A demo fee of $10 per day will be deducted from refunds or credits on demo boots for every day they are out of our possession. (Normal demo fee is $40 per day.)
Skis: New, non-sale skis that have not been drilled or mounted can be returned for store credit or refund within 30 days of purchase. If you're unsatisfied with a ski package recommended specifically for you by our staff, see our Ski Guarantee information.
Demo and Consignment Skis: We are excited to be able to offer great prices on skis that have been "gently used" as demo or consignment skis. If you have questions about the condition of a particular ski, please contact us. We are happy to give you the info you need or send you pictures to help make your purchase decision. We will accept returns of any items purchased in our Used Gear or Demo Gear sections as long as they are undamaged - click here for complete details.
Consignment & Used Gear Return Policy: We will accept returns of any items purchased in our Used Gear or Demo Gear sections as long as they are undamaged. (We have photos of their condition before shipping.) Returns must be made within 15 days of the day you signed for the package.
To avoid this program being abused as a free demo program, we will charge you a demo fee on any returned Used or Demo Gear as follows: Charges are per-day, with the first day being the day you sign for the item and the last day being the day you give it to a shipper. Minimum charge is always two days. Skis and boots are $10 per day; all other items are $5 per day. This fee will be deducted from your refund. Return shipping charges are at your expense.
PLEASE NOTE: THIS POLICY DOES NOT APPLY TO BRAND NEW EQUIPMENT.
Any items received that do not follow these instructions may not receive a full refund or may be returned to the customer.
We recommend that you send your package via UPS, FedEx, certified mail or any trackable shipping method. We also recommend that you insure your package for the amount shown on your invoice. TelemarkSki.com cannot be responsible for packages lost or damaged by the shipping company.
Ship to:
Wilderness Sports
PO Box 3309
701 E. Anemone Trail
Dillon, CO 80435
Please use the return form that came with your order, or print it, and include it with your return to ensure a timely turnaround. If you are sending back a product for warranty please print out our warranty form and include it with your product.
Returns will not be accepted:
• if shipped later than thirty days after receipt
• for items that appear used
• on special order items that we do not normally stock
• on skis that have been drilled or mounted (including demo skis)
• on sale or demo items excluding boots
Shipping charges are never refunded, and return shipping is the responsibility of the customer.
